Policy Statement for Sri Vinayaka Wood Furniture E-commerce Store
At Sri Vinayaka Wood Furniture, we prioritize customer satisfaction, quality craftsmanship, and a seamless shopping experience. Below are our policies to ensure transparency and trust with every purchase you make:
1. Quality Assurance:
- All our products are crafted from premium-quality wood and adhere to the highest industry standards.
- We provide detailed descriptions and images to help you make informed choices.
- Lifetime warranty available for select teakwood products, ensuring durability and satisfaction.
2. Shipping Policy:
- We offer secure and timely delivery across India.
- Standard shipping timelines: 7-15 business days depending on location.
- Customized orders may require additional time for production and delivery.
3. Return & Exchange Policy:
- Returns accepted within 7 days of delivery for manufacturing defects or damages during transit.
- Products must be in unused condition with original packaging for eligibility.
- Exchange or store credit is available for eligible returns.
4. Cancellation Policy:
- Orders can be canceled within 24 hours of placement without any charges.
- For cancellations after 24 hours, a nominal processing fee may apply.
5. Customization Policy:
- We specialize in bespoke furniture designs tailored to your preferences.
- Once a custom order is placed, cancellations or returns are not accepted.
6. Payment Policy:
- Multiple secure payment options, including Credit/Debit Cards, Net Banking, and UPI.
- EMI options available for select products.
- All transactions are encrypted for maximum security.
7. Privacy Policy:
- Your personal information is handled with utmost confidentiality.
- We do not share or sell your data to third parties.
8. Warranty Policy:
- Teakwood furniture comes with a standard warranty against termites, breakage, and wear.
- Warranty claims must include proof of purchase.
9. Customer Support:
- Dedicated support team available for queries, complaints, and assistance.
- Contact us via email at support@srivinayakawoods.com or call us at +91 94463 04888.
At Sri Vinayaka Wood Furniture, we are committed to delivering not just furniture, but timeless pieces that bring elegance and comfort to your home.